At Welcareorthodontics, we are dedicated to delivering high-quality products and superior customer service. If your order is found to be defective, we will replace it with a brand-new product at no extra cost. To initiate a return, exchange, or cancellation, please contact our customer support center at 0480-2751819 before sending any goods back. Follow the instructions below for a smooth and quick process.

Ensure the product is unused and in its original condition. Include all items from the package, such as price tags, labels, original packing, freebies, and accessories.

We strive to make your return experience hassle-free: - 10-Day Return Policy: Returns must be made within 10 days. - Non-Returnable Items: Products sold under offers, discounts, or clearance sales cannot be returned or exchanged. - Shipping Charges: Customers are responsible for shipping charges on returns. - Refund Process: Refunds will be processed within 10 working days after receiving the goods in good condition, unless the product is damaged due to use or not in its original condition. - Inspection: Refunds are subject to inspection by the Welcareorthodontics team. - Damaged/Defective Products: If you receive an item in a damaged, defective condition, or not as described, we will replace it at no extra cost. Contact us with a replacement request, and a new item will be shipped to you, depending on stock availability. - International Orders: Cannot be returned once shipped.

We offer a straightforward exchange process: - 10-Day Exchange Policy: Exchanges must be made within 10 days. - Non-Exchangeable Items: Opened goods cannot be exchanged. - Size Issues: If you ordered the wrong size, follow the return process and place a new order on welcareorthodontics.com. - Inspection: Exchanges are subject to inspection by the Welcareorthodontics team. - International Orders: Cannot be exchanged once shipped.

While customers cannot cancel orders themselves once confirmed, you can contact Customer Care as soon as possible with your order number. If your order has not been processed, we can cancel it and issue a refund.

Cannot be cancelled once shipped.

Orders can only be cancelled if the products have not been shipped. If accepted, the full amount will be refunded or a credit note issued.